Privacy Policy

1. Information We Collect

When you contact us or use our services through the following channels, we may collect the following personal data:

• Name
• Phone number
• Email address
• Property requirements and preferences (e.g., budget, area, property type)
• Any other information you voluntarily provide

Collection channels include:

• Website contact forms
• WhatsApp communication
• Social media (Facebook / Instagram)
• In-person or physical forms

2. Use of Information

The personal data we collect is used only for the following purposes:

• Responding to your inquiries and providing customer support
• Recommending suitable property information to you
• Sending you relevant property information and promotional content via WhatsApp Business API (WABA)
• Arranging viewings, following up on transactions, and other service matters
• Improving our service quality

3. WhatsApp Business API Communication

We use WhatsApp Business API (WABA) to communicate with you. When we find property information that matches your needs, we will proactively contact you via WhatsApp. If you do not wish to receive such messages, you may notify us at any time to unsubscribe.

4. Data Sharing

We will not sell, trade, or disclose your personal data to any third party. Your data is used exclusively within Mtree Solution.

5. Data Retention Period

We will retain your personal data for the period necessary to fulfill the purpose for which it was collected, generally not exceeding 7 years, or as required by law. After the retention period expires, we will securely delete or anonymize your data.

6. Your Rights

Under PDPA 2010, you have the following rights:

• Right of Access, Request access to the personal data we hold about you
• Right of Correction, Request correction of inaccurate or outdated data
• Right to Withdraw Consent, Withdraw your consent for us to process your data at any time
• Right to Refuse Direct Marketing, Refuse the use of your data for direct marketing or promotional purposes

To exercise any of the above rights, please contact us using the contact information below.

7. Data Security

We take reasonable technical and administrative measures to protect your personal data from unauthorized access, disclosure, modification, or destruction.

8. Updates to This Privacy Policy

We reserve the right to update this privacy policy at any time. Any significant changes will be published on this page with an updated "Last Updated" date. We recommend that you review this policy periodically.

9. Contact Us

If you have any questions about this privacy policy or wish to exercise your personal data rights, please contact us through the following:

• Email: peterlife89@gmail.com
• Website: https://factoryhub.my